Privacy Policy

1. Introduction

Welcome to Forecasta ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number if provided)
• Account credentials and profile information
• Payment information (processed securely through third-party payment processors)
• Communications with us, including support requests and customer service interactions
• Investment preferences, portfolio information, and financial data you choose to share
• Chat conversations, messages, and interactions with our AI-powered chatbot
• Feedback, survey responses, and other voluntary submissions

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, clickstream data)
• Cookies and similar tracking technologies
• Log files and analytics data
• Geographic location data (if permitted by your device settings)

2.3 Chat and Conversation Data

When you interact with our AI-powered chatbot service, we collect and store:

• All messages, queries, and conversations you have with the chatbot
• Context and metadata associated with your chat sessions
• User preferences and patterns identified through chat interactions
• Technical information about your chat usage (frequency, duration, topics discussed)

This chat data is collected to provide you with personalized responses, improve our AI services, and enhance the overall user experience. By using our chatbot, you explicitly consent to the collection, storage, and analysis of your chat conversations as described in this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our services and platform functionality
• Process transactions, manage your account, and deliver subscription services
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, requests, and provide customer support
• Monitor and analyze trends, usage patterns, and user activities
• Detect, prevent, and address technical issues, security threats, and fraudulent activities
• Personalize your experience and provide relevant content, recommendations, and insights
• Develop new features, products, and services based on user feedback and usage patterns
• Conduct research and analytics to improve our AI models and algorithms

3.1 Use of Chat Data

We use your chat and conversation data specifically to:

• Provide accurate and contextually relevant responses to your queries
• Train, improve, and refine our AI models and natural language processing capabilities
• Analyze user behavior, preferences, and common questions to enhance service quality
• Develop and implement new features and improvements to our chatbot functionality
• Conduct quality assurance reviews and monitor service performance
• Identify and address technical issues, bugs, and service disruptions
• Ensure compliance with our terms of service and acceptable use policies

Our authorized personnel and service providers may review chat conversations for the purposes listed above. We implement appropriate technical and organizational measures to protect the confidentiality and security of your chat data during such reviews.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Right of Access: Request access to and receive a copy of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request restriction of processing of your personal information
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Data Portability: Receive your personal information in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Opt-Out: Opt-out of certain data processing activities, including marketing communications

To exercise these rights, please contact us at the information provided below. We will respond to your request within the timeframes required by applicable law.

6.1 Account Deletion and Data Removal

You may request deletion of your account at any time through your account settings or by contacting us directly. Upon receiving a valid account deletion request:

• We will permanently delete all personal information associated with your account, including but not limited to:
• - Account credentials and profile information
• - Chat conversations and message history
• - Portfolio data and investment preferences
• - Usage data and analytics information
• - Any other personal data we have collected about you
• We will not retain any copies of your personal information after account deletion, except as required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements)
• Deletion will be completed within 30 days of your request, or as required by applicable law
• Once your account is deleted, this action cannot be undone, and you will lose access to all data and services associated with your account

Important: Some information may be retained in anonymized or aggregated form for analytical purposes, but such information will not identify you personally and cannot be linked back to your account.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection regardless of where it is processed.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States and other jurisdictions where our service providers operate.

9. Regional Privacy Rights

9.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to lodge a complaint with your local data protection authority. We process your personal information based on legitimate interests, contract performance, legal obligations, and your consent.

9.2 California, United States

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

9.3 Other Jurisdictions

We strive to comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights under your local data protection laws, please contact us.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Chat conversations and related data are retained for the duration of your account and for a reasonable period thereafter to improve our services, unless you request deletion or delete your account, in which case all data will be permanently deleted as described in Section 6.1.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on our website or through our services

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.