Portfolio

Real work, measured outcomes

One hard number per case, sourced and attributable. If a project has no number, it isn't here.

FORECASTING · ENERGY

Weekly-retrained demand forecasting for an energy retailer

Replaced a five-year-old spreadsheet demand model with a monitored forecasting model, retrained weekly against live meter data.

−23%
forecast error, first full quarter after launch
Energy retail, UK
5 weeks · Fixed-scope sprint
RETRIEVAL · RAG

An internal policy assistant that cites its sources

Built a retrieval-augmented assistant over policy and procedure documents, with source citations on every answer.

91%
of eval-set questions answered correctly, up from 54% on the client's prior search tool
Professional services
6 weeks · Fixed-scope sprint
AI AGENTS · AUTOMATION

Confidence-gated triage for an overloaded support queue

Shipped a ticket-triage agent that classifies, tags, and routes incoming support tickets, with a logged rollback path.

6.5 hrs/week
of manual triage removed, first month live
B2B SaaS
4 weeks · Fixed-scope sprint
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