06 / AI Voice Agents · Chatbots
AI voice & conversational agents
Voice and chat agents that handle real call and conversation volume — qualification, scheduling, tier-one support — with a clean handoff to a human the moment the conversation needs one.
Who this is for
Teams with high call or chat volume on repeatable requests — lead qualification, appointment scheduling, order status, basic troubleshooting — currently absorbed by staff time or lost to missed calls and slow response.
The problem
Voice and chatbot demos are easy; production ones are not. The hard parts are knowing when to hand off to a human, keeping a transcript and audit trail for every interaction, and measuring containment rate against a baseline instead of guessing. We build the containment and escalation logic before we tune the voice.
What we deliver
- One production voice or chat agent, scoped to a named set of call/conversation types
- Escalation-to-human path with full transcript and context handoff
- Containment-rate and outcome monitoring against an agreed baseline
- Call/conversation logging for QA and compliance review
In practice
31%
of tier-one tickets auto-resolved within three weeks of launch
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